Frequently Asked Questions
Not sure where to start?
You will first need to prepare an image that we can use to create your html email. We accept most common image formats including Jpg, Png and Psd. Once your image is created and in an appropriate format, simply follow this link to get started and continue through the checkout. Once your order has been placed, your coded html email will be ready in less than 72 hours.
What do your designers need to know?
Ensuring that your designers know the limitations of html email not only makes our life easier, it also ensures that you know what to expect back from us. Common problems include text on multicolour backgrounds, images that are too wide for email clients and using uncommon fonts for text - so we ask politely that your designers skim over the HTML email best practices to ensure a quick and painless turn around.
Turn around time
Our usual turn around time is 72 hours†. However, if you select one of our express product we aim to get the mailer back to you within 24 hours†. Our crack team of developers are waiting to get started on your mailer, so don't delay and start your image to email conversion now!
† Excluding weekends and UK bank holidays.
Which email clients do you use for testing?
The email clients we test for compatibility include Outlook 2000, Outlook 2002/XP, Outlook 2003, Outlook 2007, Outlook 2010, Thunderbird 3, Apple Mail, Hotmail, Gmail and Yahoo Mail.
You can order online with a credit card or by purchase order if you have a pre-arranged credit account. All credit card transactions are secured by our payment processor Sage Pay. Rest assured that we do not store any of your credit card details for security reasons.